Optician Jobs in Indianapolis, IN
Our opticians interpret prescriptions to advise on care and use prescription contact lenses, prescription eyeglasses & sunglasses, measure frame and faces for optimal fit and style. This job involves constant customer interaction both in person and over the phone, so a sociable personality is a must.
Optician job openings
Our opticians interpret prescriptions to advise on care and use prescription contact lenses, prescription eyeglasses & sunglasses and measure frames and faces for optimal fit and style. This job involves constant customer interaction both in person and over the phone, so a sociable personality is a must.
Skills & qualities we’re looking for:
- Attention to detail & ability to multitask
- Knowledge of major brands & current eyewear trends
- Provides an outstanding eyewear shopping experience
Our dedicated professionals enjoy competitive industry salaries, continuing education, ample vacation time, and life, health, and dental insurance. If you are looking for optometrist jobs at one of our locations, contact Heartland Vision.
Role: OPTICIAN
Reports to: CENTER MANAGER
At Heartland Vision, we believe everyone deserves to see more life. We strive to deliver spectacular experiences to both customers and team members. Come and work for the largest family owned optical in the Midwest, a leader in providing exceptional patient care and the latest in optical technology. Our stores are fast-paced and energetic, with motivating teams and meaningful work that will make you feel good about coming to work every day. You do not need optical experience to apply, we will provide extensive and ongoing optical training as soon as you start.
About the Optician role: Opticians assist customers with frame selection, eyewear fitting, and vision insurance reimbursement. We specialize in educating patients about their eyewear needs as well as their insurance benefits. Development strong patient relations is an important component of this role, and the ability to interact professionally with patients at all times is essential.
Duties include but are not limited to:
- Trouble shooting and resolving patient optical concerns
- Maintaining a clean environment throughout the center
- Look up patient insurance eligibility and enter insurance information into POS
- Striving to achieve company target KPIs and individual goals
- Support Optometrist with proper scheduling, transitions, recommendations, and charting.
- Demonstrate product knowledge of lens choices and options
- Minimize internal and external loss by following policies and procedures and performing scheduled inventories
- Monitor patient communication on CRM platform
- Sanitize exam instruments
- Fit glasses to the patient, taking measurements and performing custom adjustments
- Assist patients in shopping for their new stylish eyewear
- Track cleaning supplies and equipment maintenance
- Contact IT, ALE Support, Operations, or other stakeholders as needed with technology troubleshooting.
- Teach patients how to safely insert and remove contact lenses
- Run pre-screening tests for remote and in-person doctors
- Upload exam data to EMR (electronic medical record) systems
- Guide patient through exam process
- Maintain professional atmosphere and demeanor throughout patient visit
- Accurately input patient data and maintain digital patient files
- Perform local tests including, slit lamp, auto-refractor, ancillary tests, visual field screening, retinal imaging, and lensmeter
- Troubleshoot connection with remote doctors
- Make lens recommendations based on finalized exam from doctor
- Track cleaning supplies, broken equipment, computer supplies for re-order and maintenance
- Maintaining equipment for daily use
- Able to stand for extended periods and lift up to 50 lbs
- Follow all company policies and procedures
- All other duties as assigned
Basic Qualifications:
- High school diploma or equivalency
- Ability to navigate sales systems, computers, and calculators
- Basic phone skills
- Basic math skills
- Able to navigate basic data entry
The ideal candidate will:
- Be excited about fashion and eyewear
- Approach challenges as opportunities
- Have strong communication skills
- Be able to enter data and create orders with a high level of accuracy
- Actively participate in creating a positive environment
- Look forward to learning new things
- Take pride in the appearance of the store
